Customer Experience
- Total activity 53
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 1
- Subscriptions 29
Comments
Recent activity by Customer Experience Sort by recent activity-
Official comment Hey Corey, We are happy to hear you have resolved this issue! Our team does our best to get back to all requests within 3 business days. However, depending on current ticket volume and team capacit...
-
Official comment Hey Todd, We just wanted to say thanks for reaching out to us directly via our support email as well as posting here as this gives us a chance to ease yours and any of our other users' concerns! We...
-
Hey Britt and Jerimiah!Dark mode is certainly still on our radar, and our dev team is aware of the high demand for this request!
-
Official comment Thanks to all users for bringing this to our attention! Our dev team has determined the cause of this issue and released a patch that will resolve this. Please go to Help > Monogram Updates > Check...
-
Official comment Hi Lea! I know we've already talked and got this figured out for you, but wanted to post my response here for anyone else wondering the same! Yes! Monogram is supported on the new M1 Mac and runs f...
-
Hi Gareth, thanks for reaching out. RE: Mac vs Windows compatibility. There are some APIs in the macOS release of Capture One that the Windows release doesn't have; we use these APIs to enable mos...
-
Official comment Hi Daniel, Thanks for reaching out, and I'm sorry to hear of the issue! I'd like to suggest following these steps to troubleshoot the connectivity issues. If the issue continues following these ste...
-
Hi Genesis, Thanks for reaching out - glad to hear you're enjoying your gear! Defects with our core modules are quite rare and you're covered by a pretty comprehensive 1-year warranty just in case ...
-
Hi Arturo, Thanks for reaching out! We're currently working towards restocking however I can't confirm a date at this time - I'd like to suggest subscribing to our mailing list to stay up to date w...
-
Hi John, Thanks for reaching out, I'm sorry to hear of the issue in connecting to Premiere Pro - please try the following to restore connection: Navigate to the folder where you installed PaletteA...