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Customer Experience

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  • Referral Program

    Q: Who is eligible for the program?  A: All Monogram Owners are eligible to earn cash and give incentives to friends with the Monogram Referral Program. If you are not an owner and are interested i...

  • Monogram Extension Signature Error

    If you are using Monogram Creator Legacy (v4.1) or Palette App with Adobe applications, you may encounter the following (or similar) error message: To fix this problem, please complete the followin...

  • Console Packs

    1. Does this affect existing owners of Monogram or Palette? Owners of Palette or Monogram who purchased prior to June 1st, 2022 are not affected by the introduction of paid Console Packs at this ti...

  • Current Pre-Order Status

    Why are we on pre-order?   We believe honesty is the best policy and so we’d like to shed some light on the journey we’ve been on to bring Monogram Creative Console to your creative workspace. Sinc...

  • Shipping, Sales & Returns

    1. Where does Monogram ship to?  We offer shipping to many destinations worldwide. We have already shipped to customers in 70+ different countries!   Monogram offers shipping to the following count...