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Customer Experience

  • Total activity 55
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Activity overview

Latest activity by Customer Experience
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    Customer Experience commented,

    Official comment

    Hey Corey, We are happy to hear you have resolved this issue! Our team does our best to get back to all requests within 3 business days. However, depending on current ticket volume and team capacit...

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    Customer Experience commented,

    Official comment

    Hey Peter,For some reason we missed this post!However, I wanted to apologize again that your initial message was missed by our support team but am happy we were able to get your order switched over...

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    Customer Experience commented,

    Official comment

    Hey Todd, We just wanted to say thanks for reaching out to us directly via our support email as well as posting here as this gives us a chance to ease yours and any of our other users' concerns! We...

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    Customer Experience created an article,

    Current Pre-Order Status

    Why are we on pre-order?   We believe honesty is the best policy and so we’d like to shed some light on the journey we’ve been on to bring Monogram Creative Console to your creative workspace. Sinc...

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    Customer Experience commented,

    Hey Britt and Jerimiah!Dark mode is certainly still on our radar, and our dev team is aware of the high demand for this request!

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    Customer Experience created an article,

    Monogram Extension Signature Error

    If you are using Monogram Creator Legacy (v4.1) or Palette App with Adobe applications, you may encounter the following (or similar) error message: To fix this problem, please complete the followin...

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    Customer Experience commented,

    Official comment

    Thanks to all users for bringing this to our attention! Our dev team has determined the cause of this issue and released a patch that will resolve this. Please go to Help > Monogram Updates > Check...

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    Customer Experience created an article,

    Console Packs

    1. Does this affect existing owners of Monogram or Palette? Current owners of Palette or Monogram will not be affected by the introduction of paid Console Packs at this time.    2. What is the pric...

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    Customer Experience created an article,

    Referral Program

    Q: Who is eligible for the program?  A: All Monogram Owners are eligible to earn cash and give incentives to friends with the Monogram Referral Program. If you are not an owner and are interested i...

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    Customer Experience commented,

    Official comment

    Hi Lea! I know we've already talked and got this figured out for you, but wanted to post my response here for anyone else wondering the same! Yes! Monogram is supported on the new M1 Mac and runs f...