Customer Experience
- Total activity 53
- Last activity
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Activity overview
Latest activity by Customer Experience-
Customer Experience commented,
Official comment Hey Corey, We are happy to hear you have resolved this issue! Our team does our best to get back to all requests within 3 business days. However, depending on current ticket volume and team capacit...
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Customer Experience commented,
Official comment Hey Todd, We just wanted to say thanks for reaching out to us directly via our support email as well as posting here as this gives us a chance to ease yours and any of our other users' concerns! We...
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Customer Experience created an article,
Current Pre-Order Status
Why are we on pre-order? We believe honesty is the best policy and so we’d like to shed some light on the journey we’ve been on to bring Monogram Creative Console to your creative workspace. Sinc...
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Customer Experience commented,
Hey Britt and Jerimiah!Dark mode is certainly still on our radar, and our dev team is aware of the high demand for this request!
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Customer Experience created an article,
Monogram Extension Signature Error
If you are using Monogram Creator Legacy (v4.1) or Palette App with Adobe applications, you may encounter the following (or similar) error message: To fix this problem, please complete the followin...
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Customer Experience commented,
Official comment Thanks to all users for bringing this to our attention! Our dev team has determined the cause of this issue and released a patch that will resolve this. Please go to Help > Monogram Updates > Check...
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Customer Experience created an article,
Console Packs
1. Does this affect existing owners of Monogram or Palette? Owners of Palette or Monogram who purchased prior to June 1st, 2022 are not affected by the introduction of paid Console Packs at this ti...
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Customer Experience created an article,
Referral Program
Q: Who is eligible for the program? A: All Monogram Owners are eligible to earn cash and give incentives to friends with the Monogram Referral Program. If you are not an owner and are interested i...
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Customer Experience commented,
Official comment Hi Lea! I know we've already talked and got this figured out for you, but wanted to post my response here for anyone else wondering the same! Yes! Monogram is supported on the new M1 Mac and runs f...
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Customer Experience created an article,
Shipping, Sales & Returns
1. Where does Monogram ship to? We offer shipping to many destinations worldwide. We have already shipped to customers in 70+ different countries! Monogram offers shipping to the following count...