Customer Experience
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Activity overview
Latest activity by Customer Experience-
Customer Experience created an article,
Current Pre-Order Status
Why are we on pre-order? We believe honesty is the best policy and so we’d like to shed some light on the journey we’ve been on to bring Monogram Creative Console to your creative workspace. Sinc...
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Customer Experience commented,
Hey Britt and Jerimiah!Dark mode is certainly still on our radar, and our dev team is aware of the high demand for this request!
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Customer Experience created an article,
Monogram Extension Signature Error
If you are using Monogram Creator Legacy (v4.1) or Palette App with Adobe applications, you may encounter the following (or similar) error message: To fix this problem, please complete the followin...
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Customer Experience commented,
Official comment Thanks to all users for bringing this to our attention! Our dev team has determined the cause of this issue and released a patch that will resolve this. Please go to Help > Monogram Updates > Check...
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Customer Experience created an article,
Console Packs
1. Does this affect existing owners of Monogram or Palette? Current owners of Palette or Monogram will not be affected by the introduction of paid Console Packs at this time. 2. What is the pric...
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Customer Experience created an article,
Referral Program
Q: Who is eligible for the program? A: All Monogram Owners are eligible to earn cash and give incentives to friends with the Monogram Referral Program. If you are not an owner and are interested i...
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Customer Experience commented,
Official comment Hi Lea! I know we've already talked and got this figured out for you, but wanted to post my response here for anyone else wondering the same! Yes! Monogram is supported on the new M1 Mac and runs f...
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Customer Experience created an article,
Shipping, Sales & Returns
1. Where does Monogram ship to? We offer shipping to many destinations worldwide. We have already shipped to customers in 70+ different countries! Monogram offers shipping to the following count...
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Customer Experience commented,
Hi Gareth, thanks for reaching out. RE: Mac vs Windows compatibility. There are some APIs in the macOS release of Capture One that the Windows release doesn't have; we use these APIs to enable mos...
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Customer Experience commented,
Official comment Hi Daniel, Thanks for reaching out, and I'm sorry to hear of the issue! I'd like to suggest following these steps to troubleshoot the connectivity issues. If the issue continues following these ste...