Managed computers and administrator permissions

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    Shipping & Logistics

    Are your systems re-imaged upon boot?

    Creator requests admin permissions in order to install the necessary plugin and extension files that enable all integrations. This should only happen after an install or update, not each time you start up.

    Without knowing more about the specific setup at hand, my guess is that your system is being re-imaged or reset to a recovery point every time it boots up, which would wipe out the Monogram integrations and require them to be re-installed.

    Every managed environment is a bit different. If you can connect us with your sysadmin over email, we can share the various directories in which all the Monogram files live and, hopefully, give them the info required to resolve this. It likely does need to be resolved on the institution/system management side, though.

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    Daniel Ferguson

    Thanks for your reply, Andy. This is very helpful; I will start by creating an IT ticket and then will connect our IT team with Monogram. Is there a specific email or contact that we should use to follow up with you?

    Cheers,
    Dan

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    Shipping & Logistics

    My pleasure! Here's our support contact page, or they can also use support@monogramcc.com — either option goes to the same place for us. Will look forward to speaking with you and your colleagues in IT.

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    Daniel Ferguson

    Awesome! I got the IT ticket in, so now I wait... and wait...

    I look forward to connecting, and appreciate the lightning-fast reply here.

    D

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