how can i connect to premiere pro 2022
AnsweredI just bought a new console and tried to connect to premiere pro 2022, but the button for extension in premiere pro is inactive.
Let me know how to solve this.
Thank you.
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Official comment
Hey guys, sorry for the trouble! I believe we can fix this through the following steps:
- Close Premiere Pro and open Monogram Creator; select your Pr profile
- Locate the plugin icon at the bottom right corner—it should be orange or grey. Click on it.
- Select option 3: re-install Adobe Extension, and supply your password if prompted—this re-installs the extension
- Open Premiere Pro, and go to Preferences > Control Surface. Make sure Monogram is selected, or click "Add" to add it to the list if it isn't.
At this point your Premiere Pro controls should connect within ~15 seconds.
If the above isn't helpful, please reach out to support@monogramcc.com with a screenshot of what you're seeing in the Extensions and Control Surface menus; we can help further as needed.
Last thing: Antonio, the word MACKIE in the control surface menu refers to the Mackie Control Universal protocol, which some other control surfaces besides Monogram use. This can be safely ignored.
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Thanks for the quick reply Shipping & Sales .I am having no luck on my end. I have tried everything and I just cant get Monogram to show up on Premiere.
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Antonio Abrego really sorry to hear. I'm reaching out privately via email to get your logs and such, that'll help a ton in diagnosing and fixing the issue.
Same goes for anyone else who may have the same problem — please email in so we can exchange logs and system info.
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