Volume stutter

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David Murray

• November 02, 2021 09:57

Hello all,

I am having an issue with one of my slider banks. When I slide up and down for system volume it has a significant latency. As I move the slider the volume decreases dramatically and will fade in and out. When I stop moving the slider, the volume is stable. There isn't any smoothness to the slider volume control. Just recently started happening. 

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  Shipping & Sales

  • November 02, 2021 14:53

  Hey David, thanks for the report! Did anything recently change on your system, like an OS update, a change to your soundcard/audio interface, or an update to Monogram Creator?

  When you have a moment, please send a copy of your Monogram logs to  support@monogramcc.com. Here's how:

  macOS:

  1. Open Finder and press Shift+Cmd+G
  2. Paste in the filepath: ~/Library/Application Support/Monogram
  3. Copy the Creator and Service folders into a single .zip, send it to the email above.

  Windows:

  1. Go to Windows Search or File Explorer
  2. Paste in the filepath: %localappdata%\Monogram\
  3. Copy the Creator and Service folders into a single .zip, send it to the email above.

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