Monogram Creator software update to v4.1.12 failing

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    Shipping & Sales

    Hi Ian, sorry for the frustration here.

    Two things to check:

    1. At the first step of the update, make sure you've selected "Update Components" rather than "Add/Remove Components". There was an earlier installer bug that caused the latter to be selected by default. After completing the latest update, this won't be an issue moving forward, but it may still be something to check for when updating from 4.1.11 or earlier, which is the case with your install.

    See my first screenshot below for this.

    2. I can reproduce the issue where the installer says "Could not retrieve update text" but can still press the Next button at the bottom-right to proceed. The message there refers to a lack of metadata describing the update, but the update should still proceed and complete successfully. Let me know if this is not the case, of course.

    See the second screenshot below.

     

     

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    Ian Bickerstaff

    Hi Andy,

    Thanks for your quick reply....I can't believe I didn't just try to click on the Next button while it was greyed out - it worked and I've completed the update successfully!

    Cheers

    Ian

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