Monogram Creator + Palette

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    Andy

    Hey Paul, thanks for the feedback—glad to hear that, in general, the new Creator software is working better for you. Let me speak to each concern point-by-point:

    Premier Pro default profile only partially works. ie. Zoom and Cut all layers doesn't work

    The Pr integration requires both a control surface plugin AND an extension to be installed into Premiere Pro. This sounds like the extension didn't install... click the plug icon at the bottom right of your Pr profile, then select option 3: re-install extension, then restart Pr and Creator as necessary.

    If this doesn't work, please follow up here and we'll log a bug. This wouldn't be affected by Palette vs Monogram hardware as it's a software-level integration.

    Having Monogram Creator running with my Palette gear plugged in prevents my screen saver from coming on.

    As a troubleshooting measure, please create a blank Universal profile and switch to this before leaving your PC—does this help? I don't have an immediate answer but this will help us find out what might be causing it.

    Can't upload custom profile images. Just shows a black box.

    This is an inherent limitation of the Palette core—its screen doesn't allow for dynamically writing new images; they must be pre-loaded into the firmware file instead. This means it only supports icons corresponding to the default apps/integrations list.

    How committed is Monogram to fixing the legacy compatibility? Are these general Monogram Creator bugs or bugs specific with the old Palette gear?

    One of the largest and most resource-intensive engineering efforts when making Creator was unifying key Palette and Monogram functionality into a common format—this is what makes Creator backwards-compatible and allows us to extend the vast majority of Creator functionality to Palette owners.

    There are a few things like the custom screen icons, or new MIDI message types, that are hardware-dependent and simply can't be applied to Palette retroactively through software. But the software-level support is nearly identical between both streams of hardware; as a result you'll see that Creator bug fixes and compatibility updates apply to your Palette.

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    Paul Tichonczuk

    The Pr integration requires both a control surface plugin AND an extension to be installed into Premiere Pro. This sounds like the extension didn't install... click the plug icon at the bottom right of your Pr profile, then select option 3: re-install extension, then restart Pr and Creator as necessary.

    That fixed it, thanks.

    Edit: Actually no. Once I got into a proper editing session, it works sometimes, but usually doesn't. All the other functions work correctly, but for some reason razor all tracks only works some of the time, about 1/5 presses. I swapped the buttons around so it's not the hardware.

    This is an inherent limitation of the Palette core—its screen doesn't allow for dynamically writing new images; they must be pre-loaded into the firmware file instead. This means it only supports icons corresponding to the default apps/integrations list

    That's fine, but then it should be limited in the software and not just have either a black or white square show up.

    As a troubleshooting measure, please create a blank Universal profile and switch to this before leaving your PC—does this help? I don't have an immediate answer but this will help us find out what might be causing it.

    So yeah. If I have NO universal profile (no profiles at all) but the monogram is plugged in and software running, the computer goes to sleep. I deleted everything in Monogram and setup a default universally profile and assigned one function. My computer no longer went to sleep.

     

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    Paul Tichonczuk

    Update. Update 4.1.8 with Firmware 1.3.1 fixes the Razor all layers. 

    The pallette plugged in with media controls in universal profile still prevent computer from sleeping. 

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    Andy

    The implementation of the media controls in the Palette core seems to keep some systems awake—we've found this is highly variable, depending on different motherboard/bios settings (primarily with Windows machines).

    The media controls are generated in the Core module firmware, not in software. This is, unfortunately, a case where there is no software-based solution that can fix a hardware/firmware limitation with the Palette core. It's been addressed in the Monogram hardware through a completely new and rearchitected firmware.

    Aside from upgrading to a Monogram core, the easiest/cheapest workaround is to make a second Universal profile that has zero assignments -- it's completely blank. Switch to this profile before leaving your computer dormant and this should remedy the problem since it will clear the media assignments in the Palette core that are keeping your machine awake.

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    Paul Tichonczuk

    OK. Thanks. Can I get a discount to buy a Monogram Core? :)

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