[Bug] [Crucial] Ps brush size/hardness unusable

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    Karmalakas

    Anything on this? For now I'm going back to Palette, hoping this will be fixed at most in a week, because it's the most used feature, I assume. If not, no matter how much it would hurt, I'll strongly consider of returning MCC and asking for a refund ;( It's really a big money (Master Console) for a main feature not working :(

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    Shipping & Sales

    I see exactly what you mean.

    Here's the background: The cursor display in Photoshop not refreshing is, unfortunately, a Photoshop bug. We've put in a bug report with the Adobe PS team (logged under PS-59443, and a related 3rd party report under PS-52674) but so far there hasn't been any movement on it. We would be more than happy to fix this, however the fix is dependent on the Photoshop UI and, for now, completely out of our hands.

    Understanding how bothersome this, there IS a workaround that improves performance massively. Please try assigning the square bracket keys to a dial—left square bracket for left turn, right square bracket for right turn. For whatever reason, the keyboard shortcuts trigger both the brush size change AND the UI refresh, while the scripting-level function triggers ONLY the brush size change, while the UI lags behind.

    This works for brush hardness too—just use shift+square bracket.

    Finally: you mention this worked better in the past with Palette. This is absolutely correct, however it's due to a regression in Photoshop rather than a change between our two products. If you have a chance, please try installing an earlier Photoshop version (if I recall, it was CC 2017 or 2018 that had better performance) and you should find it works more smoothly with your Creative Console AND your Palette gear.

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    Karmalakas

    OK, that makes sense, although I'm not familiar with Ps SDK.

    Shortcuts work much better, but even though size now has almost instant response, hardness still lags (but I guess it's again Ps issue)

    So I understand, if something doesn't work, it's better to try keyboard shortcuts, right?

    Anyway, there's still no way to see the value where brush is at. PLEASE give back the floating value popup (or however it's called on Palette)

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    Shipping & Sales

    Yeah generally speaking we prefer to use a direct software integration as it (usually) has a number of advantages over controlling with keyboard shortcuts. However, given this performance issue with the brush cursor controls, you're definitely better off to fall back to shortcuts.

    Will share your feedback in regards to the live values. I know this was removed to alleviate a technical or performance consideration, but don't have the details handy—will make sure it gets resurfaced and reconsidered accordingly :)

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    Karmalakas

    Nope, sorry...

    Just tried to go through a full workflow and it's impossible to use without swearing. After changing the brush size and moving away from dial (even putting everything down) you can still observe the size going crazy - bigger and smaller - for like 5 seconds

    I just have to go back to Palette
    Please try to figure out how to fix this :/

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    Karmalakas

    Just tried one more thing

    Checked if keyboard shortcuts behave correctly when directly pressed on a keyboard and it seems they don't - brush is going nuts. Disconnected MCC completely (unplugged the cable) and it worked - shortcuts started working as expected. Connected MCC back - shortcuts still work. It was enough to touch a brush size dial and again both MMC and keyboard became unusable.

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    Karmalakas

    I think I figured what is happening here..
    One of the three dial modules is faulty - two of the three dials on a module gets stuck. And of course I managed to set size and hardness on these exact faulty dials

    So... While turning normally you wouldn't notice anything at all, but turning while pressed at some point dial gets stuck and in that position even just pressing sometimes becomes impossible until you turn dial just a tiny bit to any direction. Just assigned same keyboard shortcuts to another module dials and the difference is huge. It lags a bit, but doesn't go crazy

    Should I contact support directly for a replacement? Shipping & Sales?

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