[Bug] LEDs won't turn off when monitor goes to sleep

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    Shipping & Sales

    The module LEDs sleep based on the sleep/wake state of the attached machine. There's no way for Creative Console to detect when your monitor itself is asleep as (I don't believe) the monitor sends sleep/wake messages over its USB ports. This is an inherent limitation/side effect of connecting through an adapter.

    In this case, the two solutions are to either connect to your PC and sleep/wake it as needed or, if that's not feasible, to create a Universal profile with all LEDs set to off.

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    Karmalakas

    That's what I wanted to do as a workaround, but still - core itself never turns off and this is my solution for now:

    Of course it defeats the whole purpose of custom icons, but no icon is much better than get blinded by the light.

    Palette has a timeout for core to go dark. Why not MCC? At least as an option?

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    Tom Lim

    Don't recall where I read it, but I thought MCC core display was suppose to turn off after a certain amount of inactivity to prevent screen retention.  But it certainly doesn't do it for mine.

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    Shipping & Sales

    Understood; can appreciate that. Ironically, the Palette screen timeout was a source of a number of complaints... maybe a customizable preference is the way forward? Will share the feedback regardless :)

    RE Core LED still glowing: Is the LED set to white or black in Creator? If the latter, please let me know so we can log a bug. If the former, please click on the LED halo itself in Creator to set it as black/off.

    RE Display timeout: The Palette core absolutely required a 20 second timeout due to its OLED screen. We went to an IPS LCD with Creative Console which is very resistant to image retention, hence the lack of timeout. I'll share the feedback as above.

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    Tom Lim

    At most, the image on my core module would be the same for half a day.  If image retention isn't an issue, then I don't need a feature for it to time out.

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    Karmalakas

    Black doesn't glow. I was talking about bright LCD, hence the 3 layers of tape. I would love to get 2 settings:
    - Custom timeout for Core LCD (switch off) - lets say 5-30 seconds
    - Custom timeout for all controls LEDs (switch to black/off) - maybe 1-30 minutes

    Just let users decide what they want
    That would be perfect and wouldn't matter if PC sleeps or not.

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    Astedall

    I would personally prefer Monogram to go into sleep mode after a certain amount of time, with Stream Deck you can actually set a sleep button also, it wakes with a press of any key.

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    Oli

    What was the outcome here?

    When I sleep my machine, Monogram's lights and display turn off.

    But after a short while they come back on.

    This could be a setting on my machine, but it's not one I understand.

    I've had a bad experience with a very expensive "toy" where the screen stopped working because of this, so I've taken to unplugging Monogram at the end of each day.

     

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    Lucas Bittini

    1. Crea un perfil con todos los led color NEGRO!

    2. No escriba ningún texto para este perfil. Aparece por defecto el texto New Profile 1 en el configurador, pero no en la pantalla led. es invisible.
    3.Agregue como imagen un Pixel transparente en *.png, lo puede crear con photoshop, o descargarlo de internet.

    Esto le permitirá tener un perfil oscuro (prácticamente). En la imagen está encendido y conectado, pero parece apagado ;)

    La pantalla LCD sigue encendida, pero al no tener ninguna imagen no se quemará ningún pixel. 


    Los desarrolladores deben habilitar urgentemente una cuenta atras para que entre en suspensión, como stream deck. Es el terminal más caro con actualizaciones más lentas. Este tema lleva abierto un año.

     

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