[Feature] Final Cut Pro [Monogram Creator]

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4 comments

  • Official comment
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    Andy

    Hey Tom, happy to share that—in partnership with CommandPost.io—we have a new Final Cut Pro integration as of today.

    Here are the details of how to set it up.

    Enjoy!

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    Tom Lim

    Awesome!!  Thank you!!

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    Tom Lim

    So far it doesn't work, and makes my Final Cut unusable.

    I'll wait for proper integration.

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    Monogram Support

    Hi Tom, I'm sorry to hear that you're running into issues with our new integration. 
    We'd be happy to help you fix whatever problems you may be experiencing in a support ticket.
    Please send an email to support@monogramcc.com, along with any details surrounding the issues you were experiencing. Some information that would be very useful to us:

    • Were you able to fully complete the steps listed in the link Andy sent you (here)?
    • What exact problems are you experiencing that are causing Final Cut to be unusable?
    • Is the "Final Cut Pro (via CP)" icon showing in your app grid or does it still say "Final Cut Pro (Now Available)"?

    If possible, also include your logs in your email. Here are instructions on how:
    Windows:
    1. Go to Windows Explorer
    2. Navigate to %localappdata%\Monogram\Creator\log
    3. Copy the log folder and attach it to your email as a .zip file
    MacOS:
    1. Go to Finder and press Shift+Cmd+G
    2. Paste in the following path: ~/Library/Application Support/Monogram/Creator/log
    3. Copy the log folder and attach it to your email as a .zip file

    Thank you for your patience and please don't hesitate to reach out again if you have any questions/need any other clarifications.

    Best,
    Jerry

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