Pallette App can't find the core after install MacOS 10.15.5 supplement update

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  • Official comment
    Avatar
    Marketing & Partnerships

    Hi, thanks for following up!

    I am very glad to hear that your core is now back up and running. If anything else occurs or you need any further support, please feel free to reach out to us at support@palettegear.com.

    Cheers, 

    Mikayla

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  • Avatar
    Shipping & Sales

    Usually if the core disappears after a software update of any kind, this is because Palette Service is running in duplicate or is hanging in the background.

    Please go to Activity Monitor, search Palette, and kill all instances of PaletteApp and/or Palette Service that are running.

    If the core still doesn't show up, please go to the menu bar and select Apple > About This Mac > System Report.

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  • Avatar
    YO•WARE

    Palette shown in system report.

     

    Palette Multi-function Device:

     

      Product ID: 0x09f8

      Vendor ID: 0x16d0

      Version: 0.05

      Serial Number: ********

      Speed: Up to 12 Mb/s

      Manufacturer: Palette

      Location ID: 0x14200000 / 19

      Current Available (mA): 500

      Current Required (mA): 500

      Extra Operating Current (mA): 0

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  • Avatar
    YO•WARE

    UPDATE : connection returned after manually restart. Thanks :)

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