Pallette App can't find the core after install MacOS 10.15.5 supplement update
AnsweredToday, my palette can't be detected by the app.
The only changes from yesterday is I just update to 10.15.5 Supplement Update.
I tried reinstall firmware, but it can't detect core.
Any Idea ?
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Official comment
Hi, thanks for following up!
I am very glad to hear that your core is now back up and running. If anything else occurs or you need any further support, please feel free to reach out to us at support@palettegear.com.
Cheers,
Mikayla
Comment actions -
Usually if the core disappears after a software update of any kind, this is because Palette Service is running in duplicate or is hanging in the background.
Please go to Activity Monitor, search Palette, and kill all instances of PaletteApp and/or Palette Service that are running.
If the core still doesn't show up, please go to the menu bar and select Apple > About This Mac > System Report.
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Palette shown in system report.
Palette Multi-function Device:
Product ID: 0x09f8
Vendor ID: 0x16d0
Version: 0.05
Serial Number: ********
Speed: Up to 12 Mb/s
Manufacturer: Palette
Location ID: 0x14200000 / 19
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0
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