Lightroom: Dials set to select photo only toggling between two photos

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3 comments

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    Andy

    Hey Angela, you say you're new to the kit -- is it brand new out-of-box or second hand?

    I like to use MIDI mode to troubleshoot this, as it rules out any software-specific problems and lets us focus on the messages coming straight from the hardware. Here's how to test that:

    1. Create a new MIDI mode profile
    2. Assign the dials to a pair of CC numbers (ie CC1, CC7, etc.). Assign only the two dials in question.
    3. Open Google Chrome and go to midimonitor.com (some other browsers are unsupported)
    4. Turn the dial up and down

    If the dial is functional, you should see a smooth ramping of values from 0 to 127 appearing. If the dial is not functional, it should alternate quickly between two neighbouring values (ie 63 and 64).

    To be certain of the behaviour, send a screenshot or screen recording of what is displayed in MIDI monitor. Follow up no matter what you see and we'll be much closer to a fix.

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    Angela Gilland Spegal

    Hi,

    For some reason I'm not getting the midi thing to work - - or maybe I'm just unfamiliar.

    This kit is brand new - belongs to my friend who i believe kickstarted the kit.
    He had never had a chance to try it out and let me try it out. So it is brand new, I'm the first to take it out of the box and try it out. the one dial works perfectly but the two others alternate quickly between the points on the program (examples mentioned above were in LR) I'm going to try to attach a video (but I'm not seeing an option for that)

    Like I said, the 3rd one works so great! I hope we can get the other two working as well!

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    Andy

    No worries, can you confirm that the same dial problem exists when using Palette with other apps, besides Lightroom?

    If you email support@monogramcc.com you can attach a video, or send a link to the video on google drive, etc.

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