some of the sensitivity setting did not worked

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Muhammad Rahimie

• March 31, 2020 04:39
• Edited

hi there,

been using the gears for i think more than 2 yrs now (16 modules, Premiere CC)..few hiccups were there but overall it was fine until last couple of months.

some of the knobs (used it the most than sliders), the sensitivity setting did not 'stay' where i want it to be.

then all the knob did not respond in Motion setting (scale, rotation, x,Y position etc)

i've tried flushed everything out, re-install, reconnect to different usb 3 & 2 but still nothing happened. 

is there anything that you guys can solve this? 

 

 

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• Official comment

  

  Permanently deleted user

  • March 31, 2020 21:26

  Hey, thanks for reaching out.
  
  I am sorry to hear that you are experiencing some issues when using Palette with Premiere Pro, but I believe I have a solution that will resolve this issue for you.

  Please download the following PaletteApp version:

  MacOS: PaletteApp 2.6.502 for macOS
  Windows: PaletteApp 2.6.502 for Windows

  Note: Please quit all instances of PaletteApp and your Adobe CC applications before downloading the software.

  If the issue persists following downloading this new version, please reach out to support@monogramcc.com.

   

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