M y palette is not working for some reason

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Antonio Schroeder

• March 21, 2020 02:44
• Edited

My palette is not working. Its been working fine since over a year with no big issues and now its not working. I uninstalled it and installed it and its saying that my Palette Extension is not properly signed which is crazy. I need assistance Please. I am backed up with customers and i need my palette working like normal. 

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  Shipping & Sales

  • March 21, 2020 18:16

  Hi Antonio,
  
  I see that myself and Mikayla got back to you over email first. I'm going to list the fix here for the benefit of anyone who finds this while searching for a similar issue.
  
  Based on the details you shared, it sounds like the Palette Extension signing certificate is missing or expired. We became aware of this happening in a number of cases and developed two immediate fixes, available here: https://palette.zendesk.com/hc/en-us/community/posts/360059348131

  So far the fixes linked have worked to resolve all cases where the "not properly signed" error message is displaying. If you run into any further problems, please follow up on our email threads or comment on the post I linked above. I promise we can get to the bottom of this :)
  
  - Andy

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