Palette freezes up

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Antonio Schroeder

• December 07, 2019 02:45

My palette starts out working and within a min it will stop working

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  Shipping & Sales

  • December 07, 2019 21:11

  Hi Antonio, am I correct in my understanding that the hardware itself is becoming unresponsive?

  If you're unsure: do the Palette module lights turn to the default light blue or black when it stops working?

  Assuming this is the case, this is most often due to a faulty connection between Palette and your computer. A few tips on how to connect:

  1. If you're using a USB hub or other adapter, connect directly to a port on your computer instead.
  2. If you have a USB-C machine (2016+ MacBook, for example), we recommend the Apple USB-C to USB-A single port dongle or the Apple USB-C AV Digital Multiport dongle.
  3. Try another cable and another port

  If none of the above helps, please contact us direct (select "Submit a Request" at the top right).

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