USB lost connection

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Ning Yu Pao

• November 11, 2019 06:36

I plug the device into a USB2 port at the back of my tower and I keep getting USB lost and please wait for 5 seconds before plug in again.

Nothing helps. It keep doing this.

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  Shipping & Sales

  • November 11, 2019 18:51

  I'm guessing by the error message that you're on a Windows machine, correct?

  This is a system-level alert displayed in case of an unstable USB connection—this could be a problem with the Palette core, but is more often a problem with the connecting cable. Can you try the following?

  1. Try a second USB cable to connect your Palette kit
  2. Wiggle the USB cable where it connects to the Palette core. Please email directly (support@monogramcc.com) if you notice the core rapidly connecting/disconnecting
  3. Open Device Manager (Windows Search "devmgmt.msc") and look under Sound, Video, and Game controllers. Please email if you don't see an entry for "Palette Multi-Function Device".

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