Palette Adobe Audition

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Robert Ziade

• October 07, 2019 17:05

Hi there.  I'm using MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) 2.4 GHz Intel Core i5

In Adobe Audition CC, the Palette extension is under "Extensions", but when you go to Preferences>Control Surfaces>Device Class, the only things listed are:

• EUCON
• PreSonus Fader Port
• HUI
• Mackie
• Red Rover

The plug icon in Palette is Orange, indicating a disconnect, I follow the steps to connect, but can't get it working.

I'm also using a Micro USB wire thru a Mokin dongle via Thunderbolt 3.  Palette is lit up and shows the AU icon.

Any help would be greatly appreciated, thank you...

Robert Ziade

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• Official comment

  

  Shipping & Sales

  • October 07, 2019 19:15
  • Edited

  Hi Robert, looks like I got to your direct email first, but I'm putting the answer here for others' benefit.

  Normally the first thing you check if you see the orange icon is the Preferences > Control Surface menu. For anyone else having this problem, here's an article on how to do that.

  --

  In your case specifically, it looks like the control surface plugin hasn't made it into the right folder.
  
  Here's how to fix it:
  
  1. Open Finder

  2. Press Shift + Cmd + G and paste in the following file path: /Applications/Palette 2/PaletteApp/setup/nativeplugin/
or /Applications/Palette Beta/PaletteApp/setup/nativeplugin

  3. Locate Palette Plugin (V2).bundle

  4. Return to Finder and press Shift + Cmd + G again. Paste in the following file path: /Library/Application Support/Adobe/Common/Plug-ins/ControlSurface/

  5. Move the file from step 3 into the ControlSurface folder
  
  6. Restart PaletteApp and Audition, then locate Palette Plugin V2 in Audition > Preferences > Control Surface

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