New to Palette/ questions about custom icons and preferences

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    Shipping & Sales

    Hey Alison, congrats on the new Palette kit! Happy to help out with your concerns here:

    RE: White square icon—Go to Help > Palette Updates > Reset Palette Screen and this ought to fix it.

    RE: Screen timeout—Yes, this is normal; basically, it's intended to prevent image retention over many years of use.

    RE: App icon vs generic icon—there's no support for custom icons at the moment, but we'll happily accept a feature request for it.

    RE: Popup box—Go to PaletteApp > Preferences (Shortcut Cmd+Comma or Ctrl+Comma) and de-select "Show Notification Panel".

     

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    Alison Castle

    Hi Andy and thanks for your reply! Yes, please add a feature request for custom icons. That would be really cool. 

    I reset the screen as per your instructions, then unplugged, quit, replugged an restarted Palette, but I'm still getting a white screen for Chrome (other apps seem to display correctly so far). Maybe I need to clear all prefs and start again? Could it be because I switched between the Beta and the release version?

     

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    Shipping & Sales

    Hi Alison, try the screenpack reset with both versions just to isolate any variables between the Beta or Public releases. If the problem persists, shoot us an email by going to "Submit a Request" at the top right or by emailing support [at] palettegear [dot] com.

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    Alison Castle

    Doing it on the beta version worked! Chrome icon is now back. Thanks!

    One more thing: is there a way to run the app in the menu bar only (no icon in dock)?

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    Shipping & Sales

    Not quite yet. We're in the midst of splitting PaletteApp into an app and a service, the latter can run without an icon in the dock. I expect this will happen in 3.0 or 3.1.

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    Toby Dziubala

    I’ll second that feature request 

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