logotype of C1

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3 comments

  • Avatar
    Brette

    Hi Miguel,

     

    Thanks for reaching out! To solve this issue, please try updating the screen on your core module - detailed instructions can be found here

     

    Let us know if you run into any issues and we'll be happy to help.

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  • Avatar
    Miguel Moya

    Thank you very much for the reply.
    But still, by restoring the screen and following the steps capture one 12, the logotype continues to come out with a white square.
    Thank you

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  • Avatar
    Andy

    Hi Miguel, apologies for the redundant reply. Please try this again after you've updated to the latest version of PaletteApp (2.6) released earlier today. I believe this was emblematic of a bug in the earlier version that is now fixed.

    If the screen remains white after this, please contact me by selecting "Submit a Request" at the top left or by emailing support@palettegear.com

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