logotype of C1

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Miguel Moya

• February 10, 2019 18:34

Good afternoon
It says that my Palette is also compatible with Capture One 12, but in the core it comes out instead of the logotype of C1 as it comes out of the 9 a white box.
What can happen?
Thank you

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• 

  Brette

  • February 11, 2019 15:34

  Hi Miguel,

   

  Thanks for reaching out! To solve this issue, please try updating the screen on your core module - detailed instructions can be found here. 

   

  Let us know if you run into any issues and we'll be happy to help.

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  Miguel Moya

  • February 11, 2019 19:15
  • Edited

  Thank you very much for the reply.
  But still, by restoring the screen and following the steps capture one 12, the logotype continues to come out with a white square.
  Thank you

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  Shipping & Sales

  • February 12, 2019 17:59

  Hi Miguel, apologies for the redundant reply. Please try this again after you've updated to the latest version of PaletteApp (2.6) released earlier today. I believe this was emblematic of a bug in the earlier version that is now fixed.

  If the screen remains white after this, please contact me by selecting "Submit a Request" at the top left or by emailing support@palettegear.com

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