Propellerhead Reason 10 on Windows 7 - Palette Not Recognised

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richegw

• December 20, 2018 13:51
• Edited

Hi, I have just received Palette and am trying to get it to work with Reason 10 on Windows 7 but Reason will not detect anything in the control surfaces menu, I have set up a midi profile in the Palette settings yet when I try and autodetect with a key press or movement with Palette in Reason nothing is recognised

I know there was a thread about this and it was marked as answered so I replied there but I think my question might be buried that's why I have started a new topic

https://palette.zendesk.com/hc/en-us/community/posts/360009320711-Does-it-work-with-Propellorhead-Reason

I watched the video in the thread above but that was performed on a Mac and I still cannot get it to work following those instructions so any help would be appreciated

Cheers!

Rich

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• 

  Shipping & Sales

  • December 20, 2018 21:20
  • Edited

  Rich, am I correct in my reading that you're selecting "Auto-Detect Control Surfaces" in Reason's Preferences > Control Surfaces menu?

  I believe that's the problem; the solution is to define Palette as a new control surface rather than rely on auto-detect. Here's how:

  1. Go to Reason Preferences > Control Surfaces
     
     
  2. Select "Add" (lower left)
     
     
  3. Set Manufacturer to <Other>
     
     
  4. Leave Model as MIDI Control Keyboard
     
     
  5. Set Name to "Palette" or similar
     
     
  6. Set MIDI Input to "Palette Multi-Function Device" from the drop-down
     Alternatively: click "Find" and move a slider, then click "Choose"

  If the above does not work, please send me an email (select "Submit a Request" at the top right), with your Palette MIDI profile attached. If the issue is solved over email, I will update the thread here for anyone else troubleshooting Reason in the future.

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  richegw

  • December 22, 2018 02:26

  Hi Andy, thanks for the prompt reply,

  Actually I meant I used the Find option rather than Auto Detect and it did not detect anything,

  I tried what you said above but no dice,

  I may upload a video soon to show my steps, in the meantime I am looking for any other demo software I can try to see if I can get the midi connection to work with Palette so I know it is working correctly

  Cheers! Rich

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