Capture one siders don't work anymore after upgrade to version 12

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Johannes Alexander Heymeriks

• December 02, 2018 18:37

capture one version 12 doesn't react on the presets that i made on version 11. can that be fixed?

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  Shipping & Sales

  • December 02, 2018 18:57
  • Edited

  Hi Johannes, thanks for the heads up. I believe there's a super quick fix for this; we've tested the latest release to work fully with C1 12, but it might require a quick second step after updating.
  
  Give this a try:

  1. Go to Help > Palette Updates and ensure that you're on PaletteApp 2.5.1 (Public) or 2.5.201 (Beta).

  2. Go to PaletteApp > Preferences and select the Reload icon under Custom Apps.

  

  Any further questions, please direct them to us privately (select "Submit a Request" at the top right). I'm very limited in what can be shared publicly prior to announcement

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