Palette on Mac Mojave

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  • Official comment
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    Shipping & Sales

    Final update: MacOS Mojave Beta 3 (and later) resolves this issue. This was due to a change in how USB devices were handled at the OS level and affected other USB devices besides Palette.

    Here's a relevant thread on StackOverflow: https://stackoverflow.com/questions/50729781/macos-x-mojave-10-14-beta-ftdi-usb-serial-driver

    If you're affected, please update to MacOS Mojave Beta 3 or later.

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    Shipping & Sales

    Hi Matthias, thanks for letting us know. I know that the Mojave Beta has been added to our testing schedule and this should be looked into ASAP.

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    eric

    I just got my first Palette, and I'm having the same issue.  I'd be happy to help debug.

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    Shipping & Sales

    Quick update after some investigation by our Firmware engineer:

    This is related to a change in how MacOS Mojave handles USB devices versus prior MacOS versions. For anyone affected, we have a workaround available (go to "Submit a Request" at the top right), and we expect full compatibility in advance of the Mojave public release.

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    eric

    Awesome, thanks for the update Andy!

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