Can't load menu actions

Follow

Michael Shade

• April 18, 2018 14:46

I'm running the most recent version of Palette beta. Because I work at a managed workstation for a large company, I'm running CC 2017 for all of my Adobe programs. When I try to change menu actions in the Palette app for any of my Adobe programs, I get an error message telling me that the menu can't be loaded. I have Palette beta added to my accessibility permissions, so I'm not sure what I'm doing wrong here. 

0

• 

  Shipping & Sales

  • April 18, 2018 16:28
  • Edited

  Hey Michael, I have a suspicion as to what might be happening.
  
  There are two apps that require access to enable menu actions—make sure to enable both PaletteApp AND System Events in the Security & Privacy menu (see screenshot below). The latter is a bit unclear, so I've run into this myself.
  
  
  

  0

  Comment actions Permalink
• 

  Michael Shade

  • April 18, 2018 16:06

  Thanks for your reply. I don’t see system events as an option. Is that something I need to configure or install?

  0

  Comment actions Permalink
• 

  Shipping & Sales

  • April 18, 2018 16:43

  Hi Michael, I'm going to consult a teammate in regards to this—I'm unsure of how to add the System Events entry if it's not placed by PaletteApp. Will follow up ASAP.

  0

  Comment actions Permalink
• 

  Michael Shade

  • April 18, 2018 17:19

  Hi Andy,

  I found System Events in core services and added updated its permissions. I'm still getting the same error messages. Anything else I might try?

  0

  Comment actions Permalink
• 

  Shipping & Sales

  • April 18, 2018 18:39
  • Edited

  Hi Michael,
  
  I was able to reproduce the exact same issues you've been having.
  
  After removing System Events, I re-added it, then tried re-loading the Lightroom menu and it failed instantly.
  
  It looks like MacOS isn't actually applying this change until after a reboot, so restart your machine and it will load the menu.

  If that doesn't work, go to ~/Library/Application Support/Palette/PaletteAppV2 and delete App Name.json, reboot, then try again.
  
  PS: For anyone running into the same issues and trying to follow this process, here's how to add System Events to the Security & Privacy menu:
  
  - Select the privacy tab, then Accessibility from the left hand side
  - Click the lock at bottom left and supply an Admin password
  - Select the + sign, then shortcut Cmd+Shift+G and paste in the path /System/Library/CoreServices/System Events.app

  0

  Comment actions Permalink
• 

  Michael Shade

  • April 18, 2018 18:26

  Hi Andy,

  Unfortunately a reboot didn't work for me. Also, I don't see the file you mentioned in my Application Support folder for Palette: 

  

  I don't see it in the subfolders either. Is it possibly a problem related to my using the beta version?

  0

  Comment actions Permalink
• 

  Shipping & Sales

  • April 18, 2018 18:41

  I've been using Beta 2.4.12 to replicate everything you've mentioned here—there shouldn't be a functional difference between Beta and Public releases for this feature.
  
  Sorry to hear that didn't work; that must be frustrating. I can coordinate a support call with you for this aft or tomorrow; please select "Submit a Request" at the top right and I'll be in touch ASAP.
  
  Best,
  Andy

  0

  Comment actions Permalink
• 

  Michael Shade

  • April 18, 2018 18:48

  Will do - thanks for your help with this issue. 

  0

  Comment actions Permalink

Please sign in to leave a comment.