1. Does this affect existing owners of Monogram or Palette?
Current owners of Palette or Monogram will not be affected by the introduction of paid Console Packs at this time.
2. What is the pricing?
Audio Pack: $29/year, 12 months of updates
Photo Pack: $39/year, 12 months of updates
Video Pack: $69/year, 12 months of updates
3. What does 'Pack' mean?
Our packs include improvements to our existing plugin features, bug fixes and brand new features our team or partners create for Monogram.
Every Console includes Essential Apps (Zoom, Spotify etc) and will receive perpetual bug fixes and updates.
4. What happens when my included 3 months is up ?
Once your 3 month trial period of all Console Packs has expired, you will be required to pay the annual amount listed for each Console Pack to continue receiving updates we release.
Depending on which Console you have purchased, it includes 12 months of the Pack associated with that Console. Eg. you purchased an Audio Console, it includes the Audio Pack, which is 12 months of updates. After 12 months, to continue to receiving updates, you will be required to purchase again. *Note, you will still be able to use previous versions of the Pack if you choose not to purchase, however you will not receive new updates and features we build until purchased.
5. Where can I purchase the Console Packs mentioned above?
You can purchase the upgrades now in Monogram Shop
6. Can I add additional modules to my Mini Console?
Yes! You can add up to an additional 11 modules onto your Mini Console.
7. Do you offer a discounted rate if I’m interested in adding all Packs?
At this time there are no additional discounted rates available for Console Packs, however, there may be promotional periods in the future.
If you have any additional questions please reach out to our support team at firstname.lastname@example.org
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