Problem
After a new installation or after completing an update, Monogram Creator does not open at all.
Cause
This most often happens when an old Creator process stays running in the background. Because only one instance of Creator will run at once, this prevents the newly installed or updated version from opening successfully.
Resolution
macOS
- Go to Apple Logo > Force Quit and end all Monogram Creator processes
- Alternatively: Open the Activity Monitor app and end all Monogram Creator processes
- Try restarting Monogram Creator
- If problems persist, please restart your Mac and then reopen Creator
If none of the above helps, please contact our support team with the error logs from Monogram Creator. Here's how to gather the log files:
- Go to Finder, press Shift+Command+G, and paste in the following filepath: ~/Library/Application Support/Monogram/
- Put both the Creator and Service folders (or whichever of the two folders exist) into a .zip file
- Email support@monogramcc.com with the .zip file attached to your message
Windows
- Open the Task Manager program and search for "Monogram"
- Kill all Monogram Creator processes
- Try restarting Monogram Creator
- If problems persist, please restart your PC and then reopen Creator
If none of the above helps, please contact our support team with the error logs from Monogram Creator. Here's how to gather the log files:
- Go to File Explorer (or press Windows + S), select the filepath bar at the top, and then paste in the following filepath: %localappdata%\Monogram\
- Put both the Creator and Service folders (or whichever of the two folders exist) into a .zip file
- Email support@monogramcc.com with the .zip file attached to your message
Comments
0 comments
Please sign in to leave a comment.