1. Where does Monogram ship to?
We offer shipping to many destinations worldwide. We have already shipped to customers in 70+ different countries!
Monogram cannot offer shipping to the following countries at this time:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
2. What payment options are available?
We accept all major credit cards and credit-enabled debit cards (eg. Visa-Debit) (Discover and Diners Club accepted in North America only).
Payments can also be made via Shop Pay, Google Pay and our pay later solution, Sezzle (US and Canada only). For more information on Sezzle, please see here.
3. Can I apply more than 1 discount code to my order?
If you have received multiple discount codes, only 1 code can be used per order. Additional discount codes can be used on any future orders.
4. I need to cancel my order. What should I do?
All orders can be cancelled within 24 hours after the order has been placed. After 24 hours, we cannot guarantee that the order can be cancelled. If you are looking to cancel your order due to a change in the contact information or mailing address, we can change this without cancelling your order.
To cancel your order or make changes to your order please contact us at firstname.lastname@example.org and provide the following information:
- Order Number
- Name on the order
- Billing address of the order
5. Will I be charged taxes and import fees?
Canadian orders will be charged sales tax (GST or HST) upon checkout.
All other orders may be charged sales tax or other charges related to customs, duties, and brokerage fees, upon import. Monogram does not receive these funds, nor do we mandate their collection; they are collected by customs as part of the international trade agreements.
Customers (located in Europe, UK, and Switzerland) should budget approximately 20% of the cost for import and brokerage fees, which will be charged by the courier upon import. This is only an estimate and exact fees will differ country to country. All other countries will have minimal (10% or less) to no additional fees upon import.
For more details please refer to our General Conditions of Sale.
6. I’m worried I may not be home to receive my Console. What should I do?
If your order has not yet shipped, we can place your order on hold in our warehouse and ship it at your preferred date. To place a hold, please contact us at email@example.com
If your order has shipped, please contact your local customer service contact number for the delivering courier. Most couriers have an option to place a shipment on vacation hold to be delivered at a later date, or you can request to pick up your order at the courier’s local depot.
7. My shipment was delivered, but I didn’t receive anything. What should I do?
If your tracking information shows your order has been “delivered” but you have not received it, please send us a message at firstname.lastname@example.org and provide the following information:
- Order number
- Name of recipient
- Shipping Address
- Confirmation you have checked with all members of your household and adjoining neighbours to see if they received your package accidentally/on your behalf.
Please note, if we suspect you may be a victim of porch piracy, we may ask you to file a report of package theft to your local police.
8. What is your return and refund policy?
We offer a 30-Day Better Editing Guarantee! You can try out a console for 30 days after it’s received, and if it does not improve your workflow, you can return it to us for a full refund (shipping not included).
To submit a return request, please reach out to email@example.com with the following information:
- Order number
- Name of recipient
- Billing address
- Reason for return
For more information on returns, please see our General Conditions of Sale
9. Do your products include any warranties?
Yes! All of our products include a 1-year limited manufacturers warranty from the date of purchase.
We also offer our Console & Module Care — a 36-month service plan for your Console to give you more peace of mind!
For more information on Console & Module Care, please see here.
If you have any additional questions please reach out to our support team at firstname.lastname@example.org.
In the interest of customer security, we ask that any of the following requests sent to the Monogram Support team are sent from the email address associated with the order in question. If this is not possible, approval from the owner of the associated email address will be needed before proceeding (CC/include on request).