I am using my palette for the first time and I am unable to connect to Lightroom V 5.7.1 on my Mac Pro (Late 2013) running macOS Sierra V 10.12.6. I have followed all the instructions on this page, the base station indicates that I am on a Lightroom preset, yet at the bottom right it still reads, 'disconnected'. When I go to plug-in manager to enable Palette, the screen reads, 'This plug-in is enabled, but has encountered some problems'. In the diagnostic text file, it lists three errors related to the fact that it can't find LrDevelopController.
Hi Casey, I believe this is due to the version of Lightroom that you have installed—the Palette plugin is compatible with Lightroom 6, Lr CC 2014-2015, and Lr Classic.
Please select "Submit a Request" at the top right or email support@palettegear.com if you want to troubleshoot further.
Hi, I try to use my Palette on Indesign CS6. The palette software detected that I'm trying to use Indesign (because shows in the little screen the image of Indesign) but no shows in the extensions menu. The same situation I got in photoshop. Help me please (I use iMac with HighSierra). Thanks
Hi Marcos, this is likely happening as CS6 is an earlier version than what Palette supports for both InDesign and Photoshop... our integration depends on Adobe developer tools added in CC 2015 and later; the CS6 versions simply lack these tools and therefore they won't run the Palette Extension.
There is a workaround that will allow you to use Palette with the CS6 versions, via keyboard shortcuts.
Select any button or dial in PaletteApp, and then select "Keyboard Mode" from the left-hand side. Assign your desired shortcuts—for example, if you assign the left and right square bracket keys to the left and right turns of a dial, it will control Brush Size in Photoshop.
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I am using my palette for the first time and I am unable to connect to Lightroom V 5.7.1 on my Mac Pro (Late 2013) running macOS Sierra V 10.12.6. I have followed all the instructions on this page, the base station indicates that I am on a Lightroom preset, yet at the bottom right it still reads, 'disconnected'. When I go to plug-in manager to enable Palette, the screen reads, 'This plug-in is enabled, but has encountered some problems'. In the diagnostic text file, it lists three errors related to the fact that it can't find LrDevelopController.
Hi Casey, I believe this is due to the version of Lightroom that you have installed—the Palette plugin is compatible with Lightroom 6, Lr CC 2014-2015, and Lr Classic.
Please select "Submit a Request" at the top right or email support@palettegear.com if you want to troubleshoot further.
Hi, I try to use my Palette on Indesign CS6. The palette software detected that I'm trying to use Indesign (because shows in the little screen the image of Indesign) but no shows in the extensions menu. The same situation I got in photoshop. Help me please (I use iMac with HighSierra). Thanks
Hi Marcos, this is likely happening as CS6 is an earlier version than what Palette supports for both InDesign and Photoshop... our integration depends on Adobe developer tools added in CC 2015 and later; the CS6 versions simply lack these tools and therefore they won't run the Palette Extension.
There is a workaround that will allow you to use Palette with the CS6 versions, via keyboard shortcuts.
Select any button or dial in PaletteApp, and then select "Keyboard Mode" from the left-hand side. Assign your desired shortcuts—for example, if you assign the left and right square bracket keys to the left and right turns of a dial, it will control Brush Size in Photoshop.
Here's an article explaining our Keyboard Mode in more detail.
And here are lists of shortcuts for Photoshop and InDesign. I hope this helps you get set up!
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