For optimal responsiveness and stability, Palette must be connected directly to a USB port on the host machine. Using a USB hub or other peripheral, especially an unpowered hub, may induce connectivity issues.
As noted above under "USB Hub Incompatibilities", Palette must be connected directly to a USB port on the host machine. When connecting to USB-C, we highly recommend using a simple USB-C to USB-A adapter (such as Apple's USB-A dongle) to connect rather than a multiport hub.
When MMC is enabled in your DAW, you may notice interruptions in Palette's MIDI signal. Please refer to your DAW's documentation for instructions to disable MMC. Here are instructions for Apple Logic Pro X and Steinberg Cubase:
If you are trying to map a Palette button to a MIDI note for Logic Pro you may experience up to a 5-second delay.
The solution for this is to quickly press and release the button when mapping. If you hold the button pressed for too long when mapping it initially it will be unable to capture the button "release" event resulting in a 5-second timeout when sending the note data.
Palette App animations should be disabled to ensure system stability when using Palette with Capture One on Macs (iMacs, Mac Towers) equipped with AMD Radeon graphics cards. The recommended solution is to enable the setting “Optimized for Performance” under PaletteApp > Preferences.
If your network has permission setting which does not allow the download of .7z files, you will receive an error during installation. You can verify this test by downloading a .7z file from the internet and observing that you are unable to download the file. You can bypass this issue by using a different internet connection that has no restrictions just for the installation setup.
Maintenancetool – Update & Package Manager
Once selecting update or package manager and clicking next, it is not possible to go back.
Maintenancetool – Admin Rights (Windows Only)
Windows requires the maintenance tool to be run with admin rights to change repository, update the app, add/remove packages. This is in addition to the maintenance tool in Windows asking for admin privileges, after the tool has been started.