Connecting your Palette

Connecting to your Computer

Every Palette kit includes a Micro-USB cable to connect the Core module to your computer. The Core will light up and display "PALETTE" if the connection is successful.

We strongly recommend connecting Palette directly to your computer.

As with other USB bus-powered peripherals, connecting Palette through a USB Hub or other device (examples: monitor, keyboard, or active extension) can compromise stability.

USB-C Macbook Users: We've tested Palette with the official Apple USB-C to USB-A single port dongle and Apple USB-C AV Digital Multiport dongle.

At this time, we cannot recommend any third-party adapters or hubs—many are known to compromise stability when used to connect Palette.

Connecting Modules to the Core

Every module has six pins on one side and six pads on each of the remaining sides. Connect the modules pin-to-pad; start by connecting your first module to the core, then attach new modules to those that are already connected. 

The newly attached module will light up when attached correctly, as shown below:

Hardware not Detected

If you've followed the best practices above and your kit still is not appearing in PaletteApp, please see this guide for troubleshooting.

Managing your Palette Layout

Palette modules can be added, removed, and re-arranged during use. PaletteApp automatically detects when modules are attached and removed. Plus, it will even remember each module's function, color, and name.

Rotating the Layout in PaletteApp

Sometimes you may want to quickly rotate your setup without re-arranging or re-assigning each module. This is absolutely possible; simply click the clockwise arrow icon at the bottom left of any Palette profile to rotate the on-screen layout in 90º increments.

Questions

Having trouble connecting Palette? See here for additional troubleshooting, or send us a message.