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MacOS
To install PaletteApp, please follow the steps below:
- Download the PaletteApp Installer from our Software Setup page.
Note: You'll be shown the correct installer for your operating system automatically, with other installers available under "More Options". - Important: Ensure that all Adobe CC Applications are closed before proceeding.
- Open PaletteInstaller.zip; the folder will unzip and allow you to open PaletteInstaller.app.
Note: You may be prompted to allow applications downloaded from unidentified developers. If you continue to have trouble running the installer simply Control-Click PaletteInstaller.app, select Open, and provide your password if prompted. - Accept the License Agreement and click Next.
- Confirm the destination folder to install PaletteApp.
- PaletteApp will confirm the required components to use Palette and connect it to your Adobe CC applications. Simply click Next.
- After confirming your password, PaletteApp will download additional components and install. An Administrator password is required.
Note: If the installer hangs during the download or displays a "Checksum Mismatch" error, this is due to a networking issue, often due to the blocking of .7z files. Disable any firewalls and change networks if possible.
Windows
To install PaletteApp, please follow the steps below:
- Download the PaletteApp Installer from our Software Setup page.
Note: You'll be shown the correct installer for your operating system automatically, with other installers available under "More Options". - Important: Ensure that all Adobe CC Applications are closed before proceeding.
- Select Run when prompted. You may be asked to allow an installer from Grant & Union Inc. to run.
- Accept the License Agreement and click Next.
- Confirm the destination folder to install PaletteApp.
- Create shortcuts to PaletteApp as desired:
- Select "Create A Desktop Shortcut" at the bottom left to add a PaletteApp to your desktop icons.
- Choose a Start Menu folder for PaletteApp from the list or create one by typing your desired folder name (ex. PaletteApp) in the text box.
- PaletteApp will confirm the required components to use Palette and connect it to your Adobe CC applications. Simply click Next.
- After confirming your password, PaletteApp will download additional components and install. An Administrator password is required.
Note: If the installer hangs during the download or displays a "Checksum Mismatch" error, this is due to a networking issue, often due to the blocking of .7z files. Disable any firewalls and change networks if possible. - Important: You will be prompted to install two necessary drivers from Atmel Norway and Grant & Union Inc. Select Install when prompted for both, otherwise Palette will not function properly.
Comments
2 comments
I received my starter kit and now I have been babysitting the download of the app for 5 hours now. Still excited but . . . OMG. Every 20 minutes or so the connection times out. Had I known I would have purchased a usb-c to ethernet adapter but I have not needed one up till now. Just fyi.
Hey Lawrence, that's definitely not the usual; sorry for the frustration. Any chance you're on a managed network, or running a firewall? I just checked and the install is coming through in under 3 min on my home network.
Select "Submit a Request" from the top right if you have continued trouble; I'll be happy to look further into it.
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